COMPLETE CONTACT LIST

Majestic Web Site - www.maj.org

• Lobby – A Licensee Representative is to be On Duty in the Lobby at every event beginning 45 minutes before the house opens until lock out.  The Licensee Rep is specified in the Theatre License and must have full authority to:

• make customer decisions, 
• respond to artist-focused questions, 
• determine late seating policies, 
• confer on intermission decisions, and 
• approve House Seats for artists and producers. 

• You may choose to set aside “Fixer” tickets for the House Manager.  If you choose not to, all Customer Service Opportunities will be sent to the Licensee’s Representative.  Customer Service Opportunities occur in almost every performance.  Examples include customers who arrive on Friday night with Saturday night tickets, or customers with limited mobility who purchased balcony seats.  To address these, we require that the House Manager have Fixer tickets or that the Licensee Representative be available to the customer.

• You will set aside tickets for:

• Patrons in wheelchairs and their companions
• ASL patrons when you have an interpreter
• Majestic House Seats L 101-106, J 113-114, E 2-4, as specified in the contract
• "Tech Kills," i.e., those seats obstructed or eliminated due to the needs of the show.

• Back Stage – a Representative is to be On Duty Back Stage from each call time to the end of each call, who will:

• Accept delivery and certify the condition of the MAJ before load-in
• Certify the condition (including damages) after load-out
• Make decisions on your behalf during all calls
• Specify stage access and lock-out for every day
• Certify daily technical staff time sheets
• Handle artist comp ticketing requests by making and approving a list
• Submit artist comp list to the Ticketing Manager by NOON day of show
• Assist your artists to achieve their needs within your budget.

Guidelines are set to enhance security for the artists on stage and in the dressing rooms.  Please understand that we will strive to meet your needs while working within our high standards.  If you wish to modify this approach please discuss your objectives with Theatre Manager Lance Olson, 617-824-8183, at least 2 weeks prior to opening night. 

• The Majestic does not provide parking for any vehicles.  Parking in the alley is prohibited.

• The theatre will not accept deliveries before you load in.  There is no storage space.

• All members of the production must use the Stage Door to enter and exit the theatre.  The only time production team members should enter through the glass front doors is as members of the public, to visit the Box Office.  You will be directed back to Stage Door for re-admittance to the theatre. 

• Because the lobby is open to the public, the doors connecting the auditorium to the lobby are always locked.  Anyone entering the lobby from the house must re-enter the auditorium by leaving the building and returning to the Stage Door.  If you prop a door open, your equipment and staff become easily available -- potential targets -- for any member of the public.  MAJ staff members are required to close any door they find propped open. 

• To go into the mezzanine or balcony during tech time, contact the MAJ technical staff.  They will show you a route that is not accessible to the public and unlock the appropriate doors. 

• When the house has guests in it, only technical personnel working in the house may go through the pass door located Stage Right.  The stage is a dangerous place, and it contains your valuable props and scenery.  We want to keep everyone off the stage except those people who belong there to avoid theft and injuries. 
 

• Artists in costume or makeup should not be in the Lobby or House during shows.

  •  ALL TICKETS ARE UNDER THE EXCLUSIVE CONTROL OF THE MAJESTIC BOX OFFICE.  We will charge customers an added processing fee and mailing fee to all transactions to pay for the ticketing and mailing service ($) except those sold at walk-up. 

  •  You will pay an initial ticketing Set-up Fee ($), a Printing Fee for each ticket printed ($), a Restoration Fee on all tickets sold, including those for your subscribers ($), and bank charges for tickets sold on credit cards ($). 

  •  When you advertise please carry this information: 

 •  You may also include TTY 1-888/889-8587 and www.MAJ.org.  If you wish to advertise another phone number for subscriptions please IDENTIFY IT AS "SUBSCRIPTIONS: 617-XXX-XXXX"  so that patrons won't be confused when calling for service. 

 •  You may place tickets into Majestic Box Office inventory ("Rack" them) as soon as your License Agreement is signed. 

The ticket office staff will assist you in this process.  Gather the following information, then phone them at 617-824-8000: 
     Performance title, dates, days, times, prices, and ticket copy
     Description of the unique event experience
     Authors, directors, creative staff
     Other sales points such as special casting 
     Kills for technical equipment, pit, scenic obstructions, and cameras. 
     Holds for your artists, press, volunteers, leaders, and others
     ASL performances and related holds
     Approximate Running Time
     Projected intermissions and late seating breaks
     Group ticket prices and qualifications
     Special "deals" such as restaurant tie-ins
     Processing fees: decide whether to charge them as extras (like sales tax)

Staff Duties and Billing, FOH

•  Theatre Manager on Duty/House Supervisor (MAJ-MOD) – present at all times that the Theatre is open to the public.  This person is in charge of the building and responsible for everyone in it.  The MAJ-MOD has final say on all building related issues.  5 hours minimum shift, call time 2 hours before curtain.

•  House Staff ($) – the number and composition depends on expected audience size and will be determined by the Theatre Manager.  They will act as safety personnel in case of emergency, manage lobby security and patron flow, tear tickets, count drop stubs, seat patrons and distribute programs.  4 hours minimum shift, call time 1 to 1½ hours before curtain.  Full staff:
     1 House Supervisor
     1 Head Usher
     5 Ticket Tearers and Lobby Attendants
     13 Ushers
     1 or 2 Coat Check staff, at your request 
Ushers may be called in a half hour early to stuff extras into programs, as determined by MAJ-MOD, based on expected audience size and other circumstances.

•  Ticketing Staff ($) – including Treasurer, will be on duty in the MAJ ticket office to sell tickets, assist Licensee with other ticketing services, answer inquiries and distribute literature.  4 hours minimum shift.  Full staff:
     1 Treasurer
     4 Ticket Staff Members

•  Security Officer ($) – The Majestic arranges for police officers to ensure the safety of the building and its patrons.  The officers are trained to deal with medical emergencies.  4 hours minimum shift, call time 1 hour before curtain.

•  Janitorial Services ($) – contracted at a fixed rate, per performance. 

•  In accordance with applicable law, Licensee will be billed for overtime at 150% (time and a half) for the hours exceeding 40 in a Monday-Sunday work week and for work before 8am and after 11pm. 

•  Licensees publish their own program books and stuffers.  Have them delivered to the main lobby any time during your License Period.  We cannot accept early deliveries because there is no space for storage. The Majestic may add its program stuffers to your books.  If the Theatre Manager needs to hire extra ushers for your program stuffers you will pay those costs, but if they're needed for Majestic stuffers you will not be charged. 

•  Extra programs and stuffers will be discarded on closing night unless other arrangements have been made.  Performers may not take programs until intermission on closing night unless Licensee makes arrangements with Theatre Manager.

•  Guidelines are set based on obligations to the Boston Fire Department, the Public and regulations based on the theatre's status as a Boston Historic Landmark.  Please understand that we will work to meet your needs while meeting our other obligations.

•  Member Table – We can provide a table and white tablecloth with a black skirt for the main or lower lobby.  This may be used for merchandise (See also, “Marketing, Displays”), press, subscriptions or information.  Some activities may not be allowed, such as product distribution.  See Theatre Manager for details, 617-824-8183. 

•  No tripods, easels, folding chairs or additional tables are allowed.  In an emergency these are trip hazards.

•  You may use banners and signs as long as they are certified for flammability by the Boston Fire Department.  Please discuss with Theatre Manager Lance Olson, 617-824-8183, where banners or signs may be placed.

•  Setup must be FINISHED 90 minutes before curtain.  Taping up signs or any use of tape is prohibited.  You will be charged for the damage it causes.  Majestic staff will provide acceptable fasteners upon request.  Charges ($) for resurfacing/repairs:  $100-500/hour.

•  The Majestic will operate or contract concession sales in the Theatre and backstage.  These may include food, drink, alcohol, coat check and catering.

•  Caterer for the Majestic, including hospitality backstage, is Emerson College Catering, 617-824-8065. 

•  If you wish to sell merchandise you must submit a written request to the Theatre Manager at least a day before first sale. If approved, you will receive written notice.  The MAJ staff will count in merchandise before each shift and count out at the end of the night.  The Majestic charges 20% commission based on inventory counts with no comp deductions.  The theatre management reserves the right to refuse any merchandise item for any reason. 

•  Receptions in the Majestic ($) must be planned in advance with Theatre Manager Lance Olson, 617-824-8183.
     Generally, receptions must be fully catered by Emerson College Catering, 617-824-8065
     ALL ALCOHOL MUST be served by Emerson College Catering, 617-824-8065
     Extra janitorial services ($) may be charged
     A Security Officer ($) will be on duty
     Pre-show, you may use lower lobby or mezzanine lounge
     Post-show, you may use lobby (maximum 40 people) or stage

•  If this is an Emerson College event where alcohol is served and students are present, you must obtain written permission from the President of the College.
 

•  Open Dress Rehearsals must be requested no later than 10 business days before load-in,  Theatre Manager Lance Olson, 617-824-8183.  For 25 guests or less, they will enter through stage door.  Submit the list of attendees to the stage door no later than 4 hours prior to Rehearsal.  For more than 25 guests, Front of House staff must be on duty to ensure safety.  Guests will enter through Front of House.  Submit the list of attendees to Technical Director Greg Anderson, 617-824-8185, no later than 4 hours prior.  If other arrangements have been made (I.E.: tickets, passes, etc.), discuss with Technical Director.

•  Events may be photographed or recorded only with the written permission of Theatre Manager Lance Olson, 617-824-8183, as specified on the License Agreement.  Once approved, discuss where photographer is to be located with MAJ Technical Director, 617-824-8185, to determine if seats need to be killed.  The photographer or recorder must arrive no later than 1 hour before curtain and be 100% set-up by 45 minutes before curtain.  See Photo Policy.

•  Electronic News Gathering Crews which are self contained, running on battery packs and have wireless or camera mount mics, will be allowed to shoot as long as you have warned the Theatre Manager.  They may shoot no more than 5 minutes of tape, airing no more than 30 seconds (consistent with Equity/AGMA) unless you have made other arrangements.

•  One outdoor sign board is provided for your use during your license period.  Do not mount on foam core board.  Maximum size is 36x54 inches.  Give sign to Theatre Manager by 5pm on the Friday before your license period; it will be installed the night before your license period begins.  Signs are removed and discarded after the closing performance has begun unless other arrangements are made with the Theatre Manager.

•  The Majestic Marquee will carry your show information the week before and the week of your show.  We program and display 2 non-exclusive segments totaling 12 seconds per minute.  Provide the copy, "Marquee Design Form," 21 days before opening night.  EC retains all editorial control over fitness, quality and content of displays, and it is our intention to coordinate the marquee with the other elements of your campaign.  For additional week rates ($) and info contact Theatre Manager Lance Olson, 617-824-8183.

•  The Majestic has the following accommodations:
     Wheelchair locations for 12 people 
     10 transfer chairs
     Wheelchair ramps, ticket counters, washrooms and elevator
     FM listening devices for all events free to our guests
     TTY Box Office (1-888-889-8587)
     Large print high contrast signage.

•  We guarantee seating to persons using wheelchairs as long as there are seats available.  Accessible seats are held until curtain unless we otherwise sell out.  Only then are they released to the general public.

•  You may choose to make Large Print and/or Braille program books available. The House Supervisor will need them prior to opening the House for seating.

•  You may choose ASL interpreted performances and we will support your efforts by recommending interpreters and holding seats for ASL patrons.  Discuss your plans when you put tickets into inventory or as early as possible with the Theatre Manager.
 

Staff Duties

•  Technical Director - works normal business hours, Monday-Friday 9am-5pm.  MAJ-TD serves as the Safety Officer for the theatre and provides general direction and supervision.  The TD is also available to Licensee and others for consultation about events, budgets, and staffing. 

•  Technician(s) On Duty ($) - on duty at all times that substantial work takes place, including all load-ins, load-outs, focus, rehearsals and show calls. This team may include up to three technical staff as determined by the MAJ-TD in discussion with Licensee's Production Manager.  They provide keys, access, and adjust MAJ equipment.  They will teach and supervise production crews in safe practices and the use of MAJ equipment, trouble shoot, and offer suggestions on load-ins and -outs. They have the authority to supervise and discipline Licensee's staff and artists in regard to issues of safety and building integrity, including the right to have Licensee or staff removed from the Majestic.

•  Stage Door Security ($) - on duty at all times that Licensee's staff is in the building.  This person reports directly to the MAJ-TD.  This person will monitor the stage door, check people into the building based upon your Stage Door List, and perform other duties under the supervision of the MAJ-TD. Stage Door staff don't have keys or security codes to MAJ or the dressing area and cannot supervise or accept deliveries or pick-ups. 

•  Student Technicians ($) - The MAJ-TD will give you a list of qualified student names and phone numbers if you wish to hire students for your crews.  You will contract and pay those crew members directly. 

•  Designers, Stage Managers, Stage Crews, Wardrobe, and other production team members are NOT provided by MAJ.  The MAJ technical staff keeps a list of qualified individuals.  We also recommend contacting IATSE Local 11, James E. Flanders Business Manager (617/426-5595) for referrals.

•  4 hour minimums with 1/2 hour increments apply to House Technical Staff; you reimburse Emerson College ($) for all their calls.  In accordance with applicable law, Licensee will be billed for overtime at 150%, time and a half, for the hours exceeding 40 in a Monday-Sunday work-week and overtime before 8am and after 11pm. 

•  Please provide the Technical Director, Greg Anderson, 617-824-8185, your Production and Stage Door Schedule no later than 10 business days prior to the first day of load-in.  This schedule should detail every call for the stage door security staff, crew, cast and musicians.  It should also list all scheduled deliveries and pickups, full truck to single costume.  Changes require the approval of MAJ-TD. 

•  Please provide your line set schedule at least one week prior to your event's load-in to the MAJ Technical Director. 

•  MAJ requires a meal break be given to all technical personnel, including the MAJ-TD, every 3-6 hours during the call.  The meal may be a half-hour or longer.  If you choose to give a break less than an hour it will be a paid break.  Split crew breaks will be permitted only with the specific consent of the MAJ-TD.  If this is allowed, the Licensee will provide acceptable meals for those crew members not able to take a full hour break. 

Please provide a list of all staff, artists, and production visitors at least 24 hours prior to your first call to Technical Director, Greg Anderson, 617-824-8185 for the use of the Stage Door Security Staff.  This should be complete and in alphabetical order by last name.  Stage Door will admit only those people on the list.  Any others will be required to wait until an acceptable  company representative can be found to approve admittance.  To avoid delays and tempers, make certain your list is complete or station a company representative at Stage Door.

•  Please refer to the Cutler Majestic Theatre Tech Info Package for specific details about equipment, services, dimensions, and drawings.  Read online/download the latest version or request a copy from technical Director Greg Anderson, 617-824-8185. 

•  The phone in the outside company production office, 617-824-8731, requires a phone card to make long distance calls. 

•  The show loading out will change the masking over to the next show's line set schedule.  The production loading out is required only to change what is already in the air.  For example, if the next show does not use the full stage blackout curtain, you must strike and fold the curtain for storage.  If your production used only two borders, that is all that must be moved.  You are not required to hang soft goods that are in storage. 

•  Provide your own expendables including gaffer's tape, floor tape, glow tape, spike tape, chalk, tie and trick line, gel, lamps, and first aid supplies.  You may buy some of these from us, but we surcharge items 25% or more ($). 

•  We do not have a shop for ANY type of production work.  Talk to the Technical Director on duty with EMERGENCY requests. MAJ prohibits building scenery on the stage, backstage, in loading areas, in Allen's Alley, or anywhere on the Premises as defined in the License Agreement.  Wardrobe and props are also limited in the type of work allowed.  Do not spray shoes or paint props on the premises, in the dock area, or in Allen's Alley.  If you discolor the Alley pavement, floor, walls, etc. you will pay for replacement or repairs ($).

•  You may rent the Majestic vinyl dance floor ($).  Please discuss your needs with the Technical Director. 

•  You may rent the MAJ sound system, light board, and projection system ($).  Please discuss your needs with the Technical Director.  We may be able to help you find additional equipment, at an additional cost. 
 

•  There is a list of laundromats, dry cleaners and other neighborhood services available in our Tech Info Package. 

•  You may Paint the Stage Floor but must return it to "MAJ Black" by the next event.  This includes drying time.  Note that the use of semi-gloss and gloss paints will require sanding and priming before repainting.  You may buy paint from MAJ or buy your own California AllFlor, Flat Black.  Patch painting is not acceptable. You must repaint the visible floor and all damaged areas.  Repainting takes 5 gallons per coat ($). 

•  The Orchestra Pit Infill "House Normal" is at seating level with 14 audience seats installed.  You may set the pit infill system to stage level, seating level, or various lower levels, with or without the seats.  You must return it to "House Normal" during your load-out.  You may have your technicians do this work as part of the regular load-in and load-out calls, or you may hire Majestic staff to do this in advance for a fixed charge ($).  Contact Greg Anderson the Technical Director, 617-824-8185. 

•  There is a charge to remove audience chairs ($).  There is no charge to remove the bottom seat cushion only.  This charge does not apply to the orchestra pit chairs, which are handled as specified above. 

•  MAJ technical staff can place orchestra member chairs, stands and lights in advance if you provide a plot of the set up.  There is a charge for this service ($).  Contact Greg Anderson the Technical Director, 617-824-8185.

•  All scenery, drops, banners, curtains and props used must comply with the Boston Fire Code as per the License Agreement.  A permit issued by the Boston Fire Department must be posted near the stage. The Theatre Manager permanently retains this permit. 

•  Smoke, haze, fog, fire effects, lasers and other special effects require the prior approval of the Boston Fire Department.  Many require fire alarm system zone-out crews ($) and BFD detail officers ($) during both rehearsals and shows.  Please discuss your needs a minimum of two weeks in advance with Technical Director Greg Anderson, 617-824-8185.

•  Before load-in your Production Manager will be given a safety tour, copy of the Emergency Evacuation Plan, and a flashlight for use in an emergency.  She/He will sign that the tour was conducted and information received.  He/She is required by the Boston Fire Department to train your performers and staff how to respond in an emergency. 

•  All emergency equipment must remain accessible and working AT ALL TIMES including fire exits and doors, exit signs, fire extinguishers, aisle lights, emergency lights, and smoke alarms. 

•  Stairs may bridge the orchestra pit - you may even keep a working orchestra pit underneath - as long as safety is the absolute priority.  The Policy requires specific staff and physical barriers (which may include hand rails) dependent upon who will use the steps and other factors.  Installing stairs will require that you kill all or most of the 14 pit chairs.  Please discuss your needs at least 72 hours in advance with the Technical Director Greg Anderson, 617-824-8185.

To obtain a current Charges List, contact Theatre Manager Lance Olson, 617-824-8183 or Technical Director Greg Anderson, 617-824-8185.