FREQUENTLY ASKED QUESTIONS
  • Ticket Office Hours and policies? 
  • What's Coming to the Majestic?
  • How do I buy tickets?
  • Will My Seats Be Good? 
  • What about service charges? 
  • What if my plans change after I bought tickets?
  • What about bad weather? 
  • Do You Validate Parking? 
  • What may I bring with me? 
  • Are You Affiliated With Emerson College? 
  • Tell Me About Emerson College 
  • What Do You Mean, "Historic Landmark?"
  • Where Does My Ticket Money Go? 
  • How Do I Book The Theatre For An Event? 
  • How Do I Check Lost & Found? 
  • Is The Majestic Accessible? 
  • How do I purchase accessible tickets?
  • Why is there a new name? 
  • What do the critics think about the restoration of the Majestic? 
  • Click To Join Mailing List
  • Directions to the Majestic 
  • How can I tour the Majestic? 
  • Can I Get A Job at the Majestic?
  • Sponsorship Opportunities 
  • Tell me about the history of the Majestic 
  • Tell me about the restoration
  • What Awards have been given? 
  • Expression Magazine, Summer 2003
  • How do I Rent the Majestic? 
  • Give me TECH Info! 
  • What are the Dimensions?
  • WHAT'S COMING TO THE MAJESTIC?

    It is "home" for Opera Boston, Handel and Haydn Society,             Emerson Stage, FleetBoston Celebrity Series, Boston Early Music        Festival, Boston Gay Men's Chorus, The New England Conservatory Opera Program, and World Music, among other New England not-for-profit producers and presenters.  Check the calendar for details. 

     WILL MY SEATS BE GOOD?

    The Majestic is a small theater. The least expensive seat is "at the 30 yard line," and you will see and hear perfectly. The Majestic was built for opera. It's intimate so you see facial expressions and people have human proportions, yet the stage lighting makes people appear "larger than life." 

    WHAT ABOUT SERVICE CHARGES?

    A sale requires customer service staff to handle the transaction, computers, space rentals, printing, postage, and overhead.  The industry practice is for the ticketing agency to add those costs to the face value of the ticket. 

    At the Majestic we have made a special arrangement with Telecharge that allows producers to either pay for those costs as part of their cost of doing business, or to pass them on to you as a per-ticket add-on.  This choice is up to the producer, not the Majestic or Telecharge.  Of course we all understand that, whether bundled into the ticket face price or shows as an extra charge, the cost of the process remains the same and we consumers pay for our purchases. 

    When you buy through Telecharge you will also be given the option of discounted delivery charges when you provide your e-mail address.  Rather than the usual $3.50 per order fee for mailing you may save $1.50 per order by choosing print-at-home "E-Tickets."  Of course, you may always choose to pick up your tickets at the Majestic for $1.50 per order. 

    The convenience of E-tickets is possible now because our ticketing service, Telecharge, has installed real-time 16-bit content-rich ticket validation systems in the Majestic lobby.  You get through the entrance quicker and errors are caught and fixed before you get to your seats.  These advantages extend to subscriptions purchased through MAJesTix but aren't available to other subscribers.  If your tickets are imprinted with "Telecharge.com" you automatically received these benefits. 

    Regardless of per ticket fees, you always get the best seats for the money by:

    • Buying early 
    • Subscribing 
    • Supporting our performers with additional gifts

    WHAT IF MY PLANS CHANGE AFTER I BOUGHT TICKETS?

    Sorry, but all sales are final.  There are no refunds, returns, cancellations or exchanges on any tickets. Click to read our storm policy


     


    DO YOU VALIDATE PARKING?

    We validate parking at InterPark on Beach Street in Chinatown. We have also made arrangements for discounted dining in Chinatown. Click for details

    There are plenty of other places to park and have dinner in the neighborhood. 

    ARE YOU AFFILIATED WITH EMERSON COLLEGE?

    Absolutely!   The Majestic is owned and operated by Emerson College, which ensures that its students and our community will benefit long into the future.  Events produced by Emerson Stage and the New England Conservatory Opera Theater associate student resources with professional leadership. FMI: Lance Olson, 617/824-8183. 

    TELL ME ABOUT EMERSON COLLEGE

    Founded in 1880, the Emerson College community includes over 3,500 students and 500 employees. Its campus includes 18 historic buildings clustered in the Back Bay and around The Boston Common and Public Gardens. Its acquisition of four Theatre District buildings has been a driving force in the revitalization of the District. The newly renovated Little Building houses over 700 students at the corner of Boylston and Tremont Streets, who bring energy, enthusiasm and prosperity to downtown Boston.

    Emerson College's 1983 purchase and subsequent restoration of the theater is the most recent of the string of "firsts" which contribute to the College's unique identity. Emerson College is the only independent four year institution in the nation devoted to the study of communication and the performing arts. It was the first in New England to establish an educational FM radio station (WERS-FM in 1949) and the first to run a CCTV facility (WERS-TV in 1953.) The Cutler Majestic Theatre is the first "Broadway" theater in the country owned by a college for use by its students. For Emerson College, the Majestic serves both as a laboratory for students to gain experience in the arts and crafts of live communication and as a key production facility for the Division of Performing Arts' Emerson Stage. This visionary approach continues the College's tradition of innovation in the communication arts and sciences. FMI: Lance Olson, 617/824-8183.

    WHAT DO YOU MEAN, "HISTORIC LANDMARK?"

    The Cutler Majestic was built in 1903 for opera, one of three facilities Eben Dyer Jordan commissioned to house his favorite art form. (The others are Jordan Hall at New England Conservatory, designed for concert opera, and the 1909 Boston Opera House on Huntington Street, designed for grand opera but demolished in 1957.) The sound is exceptional, and the view is unobstructed from all seats because it is the first Boston theater engineered without pillars and such obstructions to visibility and sound. It's "love" of opera singers remains evident today as fans of Opera Boston and the New England Conservatory opera productions know the Emerson is the only theater in Boston that houses opera productions today. 

    It was engineered to support sophisticated stage effects, and was the first in Boston designed for electric light. We love restoring its original appearance, but we also take pains to constantly upgrade technical systems, to 21st century standards. 

    Its architectural importance earned the Majestic a place in both the Massachusetts and National Registers of Historic Places, and status as a Boston Historic Landmark. FMI: Lance Olson, 617/824-8183.

    WHERE DOES MY TICKET MONEY GO?

    The not-for-profit producers and presenters who use the Majestic take all the ticket money (except for a restoration fee) and spend it here in New England. They use it to make more performances, to take events into our schools, to subsidize tickets for young and disadvantaged people, to teach people about the arts -- to make our community a better place to live. They supplement it with gifts from individuals, foundations, corporations and our government. Opera Boston, for example, gets only 30% of the cost of its operas from tickets!  So your ticket dollars get "amplified" by donations, then go right back into the New England economy supporting artists, grocers, dry cleaners, auto mechanics, printers, and most likely YOU! FMI: Lance Olson, 617/824-8183

    HOW DO I BOOK THE THEATRE FOR AN EVENT?

    While the Majestic is very busy, it is available sometimes for events such as corporate meetings, lectures, receptions, and private affairs. FMI: Lance Olson, 617/824-8183

    HOW DO I CHECK LOST & FOUND?

    Call 617/824-8000.  Items found at the Majestic are held for two (2) weeks, then donated to the Red Cross if possible.  Please call as soon as possible to see if we found your item and we will hold it for you past the two week time for you to pick up.

    IS THE MAJESTIC ACCESSIBLE?

    The Cutler Majestic Theatre takes pride from its ability to serve all people.  We are listed in Access Expressed! Massachusetts: A Cultural Resources Directory. The Majestic is fully accessible to persons using wheel chairs. Signage, washrooms, entry ways and seating conform to or exceed ADA standards. Tickets can be bought using a TTY device, at 1-888-889-8587.  Assistive headsets are available for no cost at every performance. We welcome employees regardless of special needs. FMI: Lance Olson, 617/824-8183.

    WHAT MAY I BRING INTO THE THEATRE?

    Your ticket is a license granting you specific and limited rights.  You do not have the right to carry any items into the theatre with you.  Specifically prohibited are food, beverages, and luggage.  Although it is not our intention to prohibit small personal items or coats, the management has the right, and the responsibility under the law, to determine what is or is not appropriate to bring into the theatre.